SHIPPING & DELIVERY

Orders ship within 2-3 business days. When your order ships, you’ll get an email confirming the details and be provided with tracking information. Packages are shipped with United States Postal Service according weight.

I am not able to control what happens to your package when it leaves my hands and enters the postal system. Deliveries have been known to be delayed during higher volumes, holidays or extreme weather events. These packages do usually show up a few days later than expected, but see below on what to do just in case.

​

***If your package does not arrive when estimated, you should: 

1. Track the item with your provided tracking number.

2. Ask your neighbors if they got your package by mistake.

3. Contact your local post office to get assistance or

try USPS online here https://www.usps.com/help/missing-mail.htm

4. File a claim with the postal service here https://www.usps.com/help/claims.htm

 

​

WRONG ADDRESSES

Incorrect shipping addresses can cause disappoint and heartbreak for all involved. Please be sure your shipping address is complete and correct. I'm afraid once your order leaves my hands and enters the shipping "system", I have no control over what happens to it. If your package gets shipped to a wrong address, the home occupant may or may not send it back to me. In the event your wrongly addressed package comes back to me, I will contact you for a corrected address and you will be responsible for paying shipping charges again to get your package.

​

RETURNS, EXCHANGES & CANCELLATIONS

Your satisfaction is paramount to me; I want you to enjoy your purchase. If you find something is not as you expected, I encourage you to reach out to me within 3

days of receipt so I may have the opportunity to make it right.

​

I do not accept exchanges, cancellations or returns on any hygiene products, including soap, bath bombs, lotion, lip balm, and the like. There will also be no returns on catnip or catnip blend toys.

​

If a return is necessary, a Return Authorization must be requested within 7 days of receipt. The item must be in saleable, like-new condition, and sent back within 21 business days at the buyer's expense with a tracking number provided. Any refund due will not include the shipping fees and be issued back to the original method of payment within 14 business days of receiving of the item back.

 

100% SECURE ORDERING 

  SSL certificates are used to encrypt information that is sent between this website and its visitors. This helps to prevent hackers from being able to intercept and read sensitive information such as credit card numbers or login credentials. Site Lock is a security feature that helps to protect your site from malware and other online threats.

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, as well as keeping you up to date on new products, services, and offers.

 

CUSTOM ORDERS & ALTERATIONS

I would love the opportunity to create something special you had in mind or if you're interested in a few more of certain item. Simply head to the CONTACT tab and send me a message with what you're thinking. On the other hand, if you see something on my site, but the sizing isn't what you need, let me know via CONTACT. I'll alter that one or make a completely new one, depending on what supplies I have on hand.

​

WHOLESALE

Not offered at this time.

 

GIFT WRAP

Not offered at this time.

​

DAMAGES

In the event you receive an item and it is damaged or defective in someway, I encourage you to reach out to me immediately via CONTACT.  Please know that I would not intentionally send out a defective item, but understand things happen in transit sometimes. I will work with you to come to a favorable solution.

​

 

​